Contact Us FxPro Malaysia

FxPro Customer Support Channels in Malaysia

Our company provides dedicated customer support tailored for Malaysian traders. We offer several ways to reach our team, ensuring timely help for forex and CFD trading. Malaysian clients can connect via live chat, email, or phone. Support is available during Malaysian business hours, from Monday to Friday, 06:00 to 18:00 MST. Our multilingual team responds in English and Bahasa Malaysia to address local needs precisely.

Malaysian traders should use the local helpline +60 3-2935 0500 for urgent matters or [email protected] for written inquiries. Our team understands the Malaysian market’s regulatory landscape and trading environment to provide accurate assistance.

Account Management and Trading Support

Creating Your FxPro Account in Malaysia

We offer a hassle-free registration process for Malaysian residents. Begin by accessing our website and clicking on “Open Account.” Provide your Malaysian IC number and residential details, then upload identification and proof of address documents. These must be current and compliant with Malaysian regulations. Verification typically completes within 24 hours on business days, enabling you to start trading promptly.

Funding Your Trading Account

FxPro accepts several deposit methods suited for Malaysian clients. Bank transfers from Maybank, CIMB, and Public Bank are supported. Visa and Mastercard credit/debit cards issued in Malaysia are available for instant deposits. Electronic wallets like Skrill and Neteller offer faster funding options. Deposit amounts start from USD 100 equivalent, with MYR as the base currency and real-time conversion applied.

Managing Account Settings

Our platform allows Malaysian users to update personal details, set trading preferences, and configure security options easily. Access the account dashboard and navigate to “Profile Settings.” Here, you can upload new documents, change passwords, or adjust notification preferences. Regular updates ensure compliance with Malaysian financial regulations.

Trading Assistance Services

FxPro provides tailored trading support including order placement guidance, risk management advice, and platform navigation help. Malaysian clients can request personalized walkthroughs via live chat or scheduled calls. Our support team assists in setting stop-loss and take-profit levels per Malaysian risk appetite standards.

Resolving Account Issues

Should you encounter login problems or discrepancies, contact us immediately through the designated Malaysia phone line or live chat. Our team diagnoses issues such as account freezing, trade execution errors, or withdrawal delays and resolves them efficiently.

Technical Support for Trading Platforms

MetaTrader 5 Platform Assistance

Our technical team supports Malaysian users in installing and configuring MetaTrader 5. Download the MT5 installer from our website, then run the setup compatible with Windows, Mac, Android, or iOS. For mobile devices, access the Google Play Store or Apple App Store. After installation, log in using your FxPro credentials and select the appropriate server for Malaysia.

Platform Customization

We assist Malaysian traders in customizing MT5 workspaces by adding indicators, setting chart timeframes, and arranging windows. Use the “Navigator” panel to add Expert Advisors. Our team guides you through importing third-party indicators and optimizing platform speed to reduce latency on Malaysian networks.

Troubleshooting Common Issues

Should you experience connection drops, chart errors, or order rejections, contact our technical support. We verify your internet stability and check server status. We advise using stable broadband or 4G/5G mobile networks common in Malaysia for uninterrupted trading.

cTrader Platform Support

FxPro extends expert assistance for cTrader users in Malaysia. We help with setting advanced order types such as limit, stop, and trailing stops. Guidance on algorithmic trading is available, including cTrader Automate for developing custom bots. Our team ensures Malaysian traders optimize platform settings for minimal slippage and fast execution.

Platform Updates and Maintenance

We inform Malaysian clients about scheduled software updates and maintenance windows. Updates improve security, add features, and enhance performance. We recommend enabling auto-update features on both desktop and mobile versions for seamless operation.

Trading Education and Market Analysis Support

FxPro offers extensive educational content tailored for Malaysia’s trading community. Our webinars run during Malaysian evenings, addressing forex and CFD strategies. The trading academy includes video lessons in English and Bahasa Malaysia, covering beginner to advanced topics.

• Daily market outlook emails highlighting USD/MYR and regional currency trends
• Weekly interactive webinars focusing on technical and fundamental analysis
• Monthly economic calendars listing Malaysian data releases impacting markets
• Quarterly reports forecasting commodity prices relevant to Malaysia
• On-demand tutorials demonstrating platform features and order types

Malaysian traders benefit from expert insights with clear entry and exit signals. Our analysis tools integrate with trading platforms, allowing direct application of strategies during live sessions.

Account Security and Verification Assistance

Document Verification Process

Verification is mandatory for Malaysian clients to meet regulatory and AML standards. Accepted documents include Malaysian IC, passports, and valid driving licenses. Proof of residence requires recent utility bills or official correspondence with your Malaysian address.

Security Features

We employ multi-layered security including 256-bit SSL encryption for data. Two-factor authentication is enabled via SMS or authenticator apps. Account activities are monitored continuously, with alerts for unusual logins or trades.

Password Management

Malaysian clients must use passwords meeting complexity guidelines, updated regularly. FxPro advises avoiding common passwords and provides instructions for recovery and reset procedures.

Fraud Prevention Measures

Our system flags suspicious behavior and blocks unauthorized access attempts. Malaysian traders receive instant notifications on any security breach attempts. We never request sensitive data through unsolicited communication channels.

Customer Privacy

Client data is securely stored with restricted access. Malaysian regulatory compliance ensures your personal and financial information remains confidential.

Trading Instruments and Market Information

Forex Pairs Available to Malaysian Traders

FxPro offers over 70 forex pairs suitable for Malaysia’s trading needs. Major pairs include EUR/USD, GBP/USD, and USD/JPY with spreads from 0.6 pips. We provide competitive USD/MYR pricing with extended trading hours to align with Malaysian market activity.

Regional Currency Focus

Asian currencies like USD/SGD, USD/HKD, and USD/CNH are available for Malaysian traders focusing on regional markets. Cross pairs such as EUR/GBP and AUD/CAD minimize conversion costs and improve trading efficiency.

CFD Trading Instruments

Our CFD offering includes indices like the FTSE Bursa Malaysia KLCI, S&P 500, and Nikkei 225. Commodity CFDs cover gold, silver, oil, and agricultural products relevant to Malaysia. We also provide stock CFDs on Bursa Malaysia-listed companies and international firms.

Leverage and Spreads

Leverage ranges from 1:2 to 1:30 depending on instrument class. Spreads are transparent with no hidden fees. Execution speed averages under 30 milliseconds, ensuring competitive trading conditions in Malaysian time zones.

Cryptocurrency CFDs

Clients can trade Bitcoin, Ethereum, Litecoin, and other digital assets as CFDs. This allows exposure to crypto price movements without owning underlying coins. Trading is available 24/7 with risk controls tailored to volatile market conditions.

Mobile Trading and App Support

The FxPro mobile app offers full trading functionality for Malaysian users on Android and iOS devices. Download the app from official stores and log in with your FxPro credentials. The app features real-time charts, one-click order placement, and complete account management tools.

• Push notifications for price alerts and margin calls
• Biometric login with fingerprint or facial recognition
• Offline chart analysis with saved layouts
• Customizable interface supporting portrait and landscape modes
• Optimized for Malaysian 4G and 5G networks

Technical support is available for app installation, login issues, and trading functions. Video tutorials demonstrate navigation and trade execution on mobile devices.

Withdrawal and Payment Support

Withdrawal Processing for Malaysian Clients

Withdrawals are processed within 24 hours on business days. Malaysian traders may choose bank wire transfers, e-wallets like Skrill and Neteller, or debit card refunds. Minimum withdrawal amounts start at USD 10 equivalent. Bank transfers usually complete within 2-3 business days.

Payment Method Details

We support major Malaysian banks including Maybank, CIMB, and RHB. Electronic wallets provide faster withdrawal times, often within hours. No fees apply for withdrawals above certain thresholds, and currency conversion uses current FX rates with minimal spreads.

Tracking and Support

Clients receive transaction references and SWIFT codes for bank transfer tracking. Our finance team is available during Malaysian business hours to assist with payment inquiries or issues. Transparent fee policies ensure no unexpected charges.

Regulatory Compliance and Legal Support

FxPro complies with global and Malaysian financial regulations, ensuring client fund safety and legal adherence. We maintain segregated accounts with tier-one Malaysian banks, protecting your funds from company liabilities. Negative balance protection is provided to retail clients.

Our compliance team regularly reviews Malaysian regulatory updates and adjusts policies accordingly. We provide clear contract specifications and risk disclosures in English and Bahasa Malaysia. Legal support includes clarifications on trading agreements, dispute resolution, and regulatory compliance.

Client agreements specify jurisdiction and include procedures for handling complaints and claims. We maintain transparent communication with Malaysian regulators and provide clients with timely updates on legal changes affecting trading.